Ticketing System

Chatboq makes it simple to capture, track, and resolve every customer request in one organized system.

Create Tickets in One Click

When customers click "Help" and send a message, Chatboq instantly turns it into a ticket in your shared inbox so it's easy to track.

Work on Tickets from Anywhere

Access and update tickets from the web, desktop, or mobile app so your team can respond no matter where they are.

Get Notified Instantly

Receive real-time alerts for new tickets so you can reply quickly and keep customers satisfied.

Handle Unlimited Requests

Manage multiple tickets efficiently without losing track or getting buried in emails.

Chatboq's ticketing tools make it easy to prioritize, collaborate, and resolve support requests without losing track of a single case.

Handle Urgent Cases First

Use conversation triage to identify high-priority tickets and route them to the right team member immediately.

Work Together Without the Customer Seeing It

Add private internal notes so teammates can share updates and context without showing them in the customer’s view.

Never Miss a Follow-Up

Set reminders to revisit pending tickets and ensure every issue keeps moving toward resolution.

Distribute and Control Workload

Use round-robin routing to assign tickets evenly, block repeat abusers, and send replies from your email domain for a consistent, professional brand presence.

Chatboq’s ticketing system keeps every request organized from start to resolution so your team can respond faster and work together more effectively.

Full Conversation Context

See every past interaction instantly with a complete conversation history for each customer.

Always Recorded

All transcripts are stored automatically, making it easy to review tickets for audits, training, or reference.

Share Files with Ease

Send and receive screenshots, PDFs, and other documents directly within the ticket thread.

Reply Faster

Use canned responses for common questions and display working hours so customers know when to expect a reply.

Chatboq’s ticketing system keeps requests organized, improves response times, and makes collaboration effortless.

Faster Responses, Happier Customers

Quick replies build trust and increase the chance of customers returning.

Shared Visibility

Give your team a single view of all tickets to avoid duplicate work and miscommunication.

Data-Driven Decisions

Track ticket volume and resolution times to plan staffing and resources more effectively

Consistent Service

Centralized tracking ensures every request is resolved promptly and professionally.