Best Free Live Chat Solution for Websites in 2025 | Chatboq

When people visit your site, they want answers instantly; waiting for an email response or a phone call can lead to lost opportunities. In 2025, real-time customer support has become essential for businesses of all sizes.

One of the easiest ways to deliver instant assistance is through free live chat solutions. A small chat box on your website allows visitors to reach you immediately. With Live Chat for Websites, you can greet users, answer questions, and guide them toward purchases while their interest is high.

Live chat goes beyond simple replies. It boosts sales, enhances customer satisfaction, and builds trust. Many free chat software options now include features like chat history, mobile apps, and AI-powered chatbots that respond automatically when agents are unavailable.

For any business, small or large, free Customer support software is no longer just a bonus; it’s one of the best ways to engage visitors and grow online.

• Instant Real-time Customer Support connects with customers instantly.

• Cost-effective and Scalable, it reduces support costs and grows.

• AI for Automated Engagement helps in handling common questions.

• Easy to install, as no technical skills are needed.

• Boosts Sales and Loyalty by improving customer experience.

Free live chat software lets you communicate with website visitors in real time using a small chat widget, usually located at the bottom corner of the page. Customers type messages, and your team replies instantly through a backend panel.

The system combines three essentials: the live chat solution that runs the platform, real-time messaging for instant responses, and an enhanced customer experience that makes users feel heard without waiting.

Free versions provide core features like website chat support and basic online customer service. Paid plans unlock advanced tools, including AI-powered chatbots, analytics dashboards, and multi-agent support. Many small businesses find free options sufficient for meeting customer needs while exploring chatbot benefits to decide which features will maximize engagement and conversions.

Adding free live chat to your website makes connecting with visitors fast, easy, and personal.

• Instant Support: Customers get answers immediately, boosting purchase likelihood. Studies show that over 70% of users value quick response times for repeat business. Explore more in Live Chat for Websites.

• Lower Support Costs: One agent can handle multiple chats simultaneously, reducing the need for large phone support teams.

• Better Customer Engagement: Real-time interactions foster trust and loyalty, as 80% of shoppers prioritize customer experience.

• Multichannel Reach: Connect via your website, mobile apps, and social platforms to meet users wherever they prefer.

Want to go deeper?

If you'd like a full breakdown of the advantages, check out 22 Benefits of Live Chat for Websites.
And if you're concerned about limitations, challenges, or potential risks, visit Live Chat Disadvantages: Common Issues & How to Avoid Them.

Not all free live chat software offers the same capabilities.

Consider these must-have features:

• Real-Time Messaging & Proactive Invites: Answer quickly and reach out to visitors before they leave.

• Customizable Chat Widget: Match colors, branding, and design for a professional look. See guidance on Live Chat Widget Setup.

• Automation & AI Chatbots: Handle FAQs and keep conversations going even when your team is offline.

• CRM & Help Desk Integrations: Sync with Chatboq, HubSpot, Salesforce, or Zoho to centralize customer data.

• Visitor Tracking & Analytics: Understand behavior, page views, and engagement for smarter support.

• Mobile & Multi-Device Support: Reply from phones, tablets, or desktops anytime.

• Security & Compliance: Protect customer data with SSL, GDPR, or HIPAA compliance.

This list focuses on products that offer a meaningful "forever free" plan, not just a limited-time free trial.

1. Chatboq: The efficient one

Chatboq is an AI-powered live chat solution that blends automation with Human-in-the-Loop (HITL) support, helping answer complex questions in real time. It’s ideal for businesses seeking smart, scalable customer support live chat solutions.

Features:

• Monitor key business metrics.

• Works on mobile, web, and email.

•  Engage customers on any channel.

• Personalize interactions and automate tasks.

pros

• Real-time in-app support improves engagement.

• Scalable automation reduces workload.

• Multi-channel support enhances satisfaction.

cons

• A complex AI setup may need oversight.

• Cannot fully replace human support.

Pricing:

For pricing and other queries, contact the chatboq team via email

You can also explore Chatboq's LiveChat product to see how it compares to other solutions.

2. Tawk. to

Tawk.to is the standout in the free live chat space because it offers unlimited chats and unlimited agents for free. There are no hidden costs for core functionality.

Key Features:

1. Unlimited chats and agents.

2. Customizable chat widget.

3. Mobile app for iOS and Android.

4. An integrated ticketing system and a knowledge base.

Pros:

• Completely free forever with no feature limitations for core chat functions.

• Includes a simple ticketing system and a knowledge base.

• Multilingual support with 45+ languages.

Cons:

• Basic reports and analytics.

• Some users report a delay in receiving notifications for offline messages.

• The user interface can be a bit clunky.

Pricing:

•  100% Free. You only pay to remove branding or hire their support agents.

3. Tidio

Tidio is an excellent choice for businesses that want a balance of live chat and AI automation in a free plan.

Key Features:

1. AI-powered chatbot templates.

2. Shared multichannel inbox.

3. Free live chat app on a mobile phone.

4. Lyro AI Agent to automate common queries.

Pros:

• Includes AI features in the free plan.

• Easy to set up and use.

• Seamless integration with popular platforms like Shopify and WordPress.

Cons:

• The free plan is limited to 50 conversations a month.

• The AI conversations are a one-time offer.

• Key features, such as advanced analytics, are only available on paid plans.

Pricing:

• Free: 50 billable conversations, Live Chat, Help Desk, Social media integrations, AI Copilot, 50 one-time Lyro AI conversations.

• Paid plans start at $24.17/month.

4. HubSpot Chat

HubSpot is the best option if you're already using or planning to use a CRM, as its free chat is tightly integrated with its powerful CRM suite.

Key Features:

1. Direct integration with HubSpot CRM.

2. Basic chatbot builder.

3. One ticket pipeline per account.

4. Mobile app for on-the-go support.

Pros:

• Creates a streamlined sales process by linking chat with customer data.

• Ideal for growing companies with a focus on inbound marketing.

• Offers numerous integrations with other marketing and sales tools.

Cons:

• The chatbot features are fundamental compared to other dedicated tools.

• Notifications for new conversations can be subtle.

• Many advanced features are locked behind high-priced plans.

Pricing:

• Free: One ticket pipeline, mobile app, 3 canned snippets, basic Facebook Messenger support.

• Paid plans start at $15/mo/seat.

5. LiveChat

Why it's a top choice: LiveChat stands out for offering unlimited chats for free, making it a great option for businesses with high chat volume on a budget.

Key Features:

1. Unlimited chats.

2. Proactive greetings and feedback-collecting chatbots.

3. Co-browsing to see what your visitors see.

4. Unlimited agents and departments.

Pros:

• One of the few free plans to offer truly unlimited chats.

• Includes advanced features like co-browsing.

• Generous chat history retention on the free plan.

Cons:

• The design can feel a bit outdated.

• The system can be difficult to use due to a lack of onboarding.

• Lacks the advanced automation of some competitors.

Pricing:

• Free: Unlimited chats, unlimited agents, unlimited departments, one seat.

• Paid plans start at $15/mo.

6. Smartsupp

Smartsupp is a top choice for ecommerce businesses due to its visitor tracking and video recording features.

Key Features:

1. Video recordings of user sessions.

2. Multichannel management of live chat, email, and Facebook Messenger.

3. Basic visitor information and tracking.

4. Ecommerce integrations with platforms like Shopify and WordPress.

Pros:

• Video recordings provide invaluable insights into customer behavior.

• Seamless integration with major ecommerce platforms.

• Offers a forever-free plan with unlimited agents.

Cons:

• The free plan is limited to 50 conversations a month.

• Some users report poor offline mode functionality and message lag.

• The most powerful features are reserved for paid plans.

Pricing:

• Forever-free: 50 conversations/month, Live chat + email + Facebook Messenger, unlimited agents.

• Paid plans start at $20/mo.

7. Jivo Chat

Jivo Chat is an excellent free option for a unified inbox, combining live chat, phone, and email messages in one panel.

Key Features:

1. Unified inbox for multiple channels (live chat, phone, email, social media).

2. Live chat with translation into 20+ languages.

3. Callback feature.

4. Desktop and mobile applications.

Pros:

• Provides a true multichannel experience in a single dashboard.

• Offers social media integrations on the free plan.

• Supports a high volume of concurrent conversations.

Cons:

• Customer support can be slow to respond.

• No auto-messages available on the free plan.

• The free plan limits chat history to two months.

Pricing:

• Free: Online chat, integrations with Telegram, Facebook, and Instagram, callback feature, and offline forms.

• Paid plans start at $28/mo/agent.

8. Freshchat

Why it's a top choice: Freshchat is a good choice for those who want a chat tool as part of a larger customer software suite, offering marketing automation and CRM tools.

Key Features:

1. Visitor-context tools (event timelines, contact details).

2. Part of the Freshworks ecosystem.

3. Variety of integrations (Slack, Salesforce, etc.).

4. Vast knowledge base.

Pros:

• Allows agents to see a lot of detail about the customer.

• Offers a free plan for up to 10 agents.

• Easy-to-use bot builder for simple flows.

Cons:

• The user interface can be difficult to navigate.

• Some issues with data synchronization have been reported.

• Advanced features like AI are locked behind expensive plans.

Pricing:

• Free: For up to 10 agents.

• Paid plans start at $23/mo/agent.

9. Zoho Sales IQ Chat

Zoho Sales IQ is a solid free live chat for websites, especially for businesses that are already part of the Zoho ecosystem.

Features:

1. Web chat screen sharing.

2. Voice note recordings.

3. Advanced tools for sales generation.

4. Part of the larger Zoho suite.

Pros:

• Offers powerful tools for sales-focused companies.

• Allows up to three operators on the forever-free plan.

• Provides visitor insights on the free plan.

Cons:

• Some users report occasional UI failures.

• Customer support can be slow.

• The chat session limit on the free plan is 100 per month.

Pricing:

• Forever-free: 3 operators, 10K visitor insights/mo, 100 chat sessions/mo.

• Paid plans start at $10/mo/operator.

Here is a comparison table of the top free live chat software solutions

Choosing the best free live chat for your website is a strategic decision that goes beyond simply picking the first tool you find. Consider the following key factors:

1. Identify Business Goals

Choose a tool that fits your business size and objectives. For pure customer support, Tawk.to is a great, free option. For lead generation, HubSpot Chat with its built-in CRM is the best choice.

2. Evaluate Features and Limitations

Review each tool's free plan for chat volume limits and agent caps. Some offer generous terms while others restrict use. Consider essential features like chat history and canned responses.

3. Check Integrations

Ensure the live chat integrates with your existing customer support tools and marketing stack. Look for help desk integration to streamline operations and avoid losing customer data.

4. Plan for Scalability

Consider the long-term. Choose a solution with a clear upgrade path so you can scale features and agents as your business grows without switching platforms.

With Live Chat, you can add a chat widget to your website easily.

• Code Snippet: The most universal method. Just copy the provided code from your live chat dashboard and paste it into your website’s HTML before the closing </body> tag.

• Plugins/Apps: The simplest solution for platforms like WordPress, Shopify, or Wix. Install the dedicated plugin or app from their marketplace and connect your account.

• API/Custom Integration: For developers who need full control. Use the provider's API to build a custom chat experience tailored to your specific website.

• Horse Saddle Shop + ProProfs: A global e-commerce store used live chat with instant translation to connect with international buyers. This improved communication, strengthened relationships, and led to increased conversions and revenue. 
  

• Real Estate Platform + Tidio: By deploying AI chatbots, a real estate company proactively engaged website visitors and qualified leads, and provided personalized recommendations. This automation led to a significant 138% increase in qualified leads.

Understanding these challenges and how to overcome them is key to a successful long-term strategy.

1. Limited Operators and Branding Issues

Free live chat services can limit the number of agents and include unprofessional branding, which can be overcome by selecting a platform with a generous free plan and a clear, affordable option to upgrade and remove branding.

2. Lack of AI or Automation in Free Plans

To avoid missed opportunities when offline, choose a free live chat with AI chatbots, proactive greetings, and automated workflows.

3. Scaling Difficulties

Free live chat plans that work for small businesses may lack advanced features, such as analytics and CRM integration, which are needed for scaling.

Free live chat solutions offer a cost-effective way to engage website visitors and improve customer support. They are an essential tool for providing real-time assistance, reducing customer frustration, and gathering valuable insights.

Based on the business needs, there are a variety of free live chat solutions in the market. Among them, chatbot and chatbotAI remain at the top due to their unique and eye-catching feature to gain more leads. For Small Businesses: Choose Tawk.to and MyLiveChat, which also offers unlimited chats. For CRM users, use HubSpot Chat, and Zoho SalesIQ is an excellent alternative. For Ecommerce:  Chatboq will be your best option.